Terms & Conditions

Welcome to JREJO.COM ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website and services. By using our platform, you agree to comply with and be bound by these Terms.

1. Services

We provide an online platform that allows users to browse, book, and purchase hospitality services and products, including accommodations, tours, spa treatments, and dining experiences.

2. User Eligibility

You must be at least 18 years old to use our website. By using the platform, you confirm that you meet this requirement.

3. Booking & Payments

All bookings are subject to availability and confirmation. Payments are processed securely through our third-party payment providers. Prices are displayed in JOD + USD and include applicable taxes unless otherwise stated.

4. Modifications & Cancellations

Each service provider may have its own cancellation policy. Users are responsible for reviewing the cancellation and modification policy before confirming a booking.

5. User Conduct

You agree not to use the site for any unlawful or prohibited purpose. You must not:

• Make false or fraudulent bookings.
• Post defamatory, obscene, or infringing content.
• Interfere with or disrupt our services or servers.

6. Intellectual Property

All content, including text, graphics, logos, and images, is our property or licensed to us and is protected by copyright and other laws.

7. Disclaimers

We strive to provide accurate information but do not guarantee the completeness, accuracy, or reliability of content. Services are offered "as is" and "as available."

8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from your use of our platform.

9. Governing Law

These Terms are governed by the laws of Jordan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jordan.

Privacy Policy

At JREJO.COM, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

• Personal Information: Name, email, phone number, payment details.
• Booking Information: Details of your bookings, preferences, and service history.
• Usage Data: IP address, browser type, pages visited.

2. How We Use Your Information

• To process bookings and payments.
• To improve user experience and services.
• To send transactional emails and promotional offers (with consent).

3. Sharing Your Information

We do not sell your data. We may share your information with:

• Service providers for fulfillment of bookings.
• Payment processors for secure transactions.
• Authorities if required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access or loss.

5. Your Rights

• Access or correct your data.
• Request deletion of your data.
• Withdraw consent for marketing at any time.

6. Cookies

We use cookies to enhance your experience. You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices.

Refund Policy

We strive to provide exceptional services. If you are not satisfied with your booking, our refund policy is as follows:

1. General Refund Terms

• Refund eligibility depends on the cancellation policy of the service provider.
• Refunds are not guaranteed and are subject to individual provider rules.

2. Cancellations

• Cancellations made within the allowable time frame stated at the time of booking may be eligible for a full or partial refund.
• Late cancellations or no-shows may result in forfeiture of the booking amount.

3. Refund Processing

• Approved refunds will be processed within 7-14 business days.
• Refunds will be issued to the original payment method used.

4. Non-Refundable Services

• Certain services or promotional offers may be marked as non-refundable at the time of purchase.

5. Contact for Refund Requests

To request a refund, contact our support team at INFO@JREJO.COM with your booking reference and reason for the request.